Complaints Working Group
This working group is finished
The Complaints topics are now combined with our Patient and User Participation working group.
Participants: Flanders Gerda Schotte /Norway Aud Nordal /Germany Katja Peeters observer) / Finland Katia Kayhko/Kirsti Kotiniemi / Lituania Ramune Navickiene (np) / Estonia Mihhail Muzotsin/ Northern Ireland Theresa Nixon/ Sweden Katarina Lagerstedt (np) / Slovenia Eva Kompan ( np) / France ( Charles Bruneau (np) / Netherland Paul Robben and EPSO Jooske Vos
Presentations in Brussels: – Stef van Eekert ( Flanders inspectorate) / Sabine De Brabanter and Marielle Maes ( rusthuisinfofoon )
Chair: Krist Debruyn Flanders
np= not present in Brussels
WG Meeting on 5th February 2010 in Brussels, Belgium
Presentations
Presentation 5th of February on the work and methods of the “rusthuisinfoon” by Sabine De Brabanter
Presentation held on 5th of February on complaints handling by Krist Debruyn (flemish inspectorate)
Handling complaints by Legemaate Tallinn
User participation overview document of 9 practices
Swedish study
